3rd Party SLA Management
Today’s complex media solutions typically consist of a range of interconnected systems, bringing together products from a range of the leading manufacturers. It’s common for these manufacturers to offer a support agreement, covering hardware, or software, or both. In most cases, this will not include local on-the-ground support, and won’t include trouble-shooting any inter-connection issues.
Our 3rd party SLAs take the manufacturer’s support agreement, and wrap them in a bespoke CT SLA, to provide the customer with an all-inclusive service. We manage the case, from start to finish, with our engineers providing the necessary onsite presence to diagnose, communicate, and rectify the problem.
Our support management team takes care of all the manufacturer’s requirements, from serial number tracking, to ticket generation, to spare parts logistics, and right through to reporting. We can even provide this service for systems that were not supplied or installed by our team.
Because we have a strong, trusted relationship with all of the leading manufacturers of audio-visual and broadcast technology, we can negotiate the best pricing on behalf of our clients. Our reputation as a reliable, knowledgeable partner, means that the manufacturers are comfortable to provide support at the best possible price point, as they know our team will resolve most cases without resorting to their support.