Managed Services & Maintenance

Long-term operational success is at the heart of our offering, where protection of our client’s investment and maximum uptime is at the forefront. From end-user training, comprehensive aftersales and user guides to regular servicing and optimisation through our yearly maintenance programme. Our highly skilled team will be on hand to offer specialised support and technical expertise before, during and after the project has taken place. Available both as an on-demand and a full-service permanent on-site presence, our bespoke solutions are tailored to your needs and budget.

Integration Service Level Agreement

SLA

Our service level agreements (SLA) are designed to take the pressure of maintaining your audio-visual and broadcast systems away from your in-house staff. Because our technicians and engineers work across a wide range of sites and systems, our experience in managing the complexity of today’s integrated systems can provide experience and insight that enhances the operation of the system. Our plans provide access to a rounded combination of planned maintenance, incident support and repair services to ensure that your installation keeps providing the ‘wow’ factor.

Time & Materials

Time & Materials

Where SLA’s may not be suitable or cost-effective for a client, ad-hoc support can be offered in the form of on-site labour callouts and equipment/material sales to support the ongoing operational uptime of your system.

Remote Access & Monitoring

REMOTE ACCESS & MONITORING

Our remote access allows us to monitor the performance of the system and be proactive with any support to get things back up and running with minimum inconvenience and disruption. Our solution ensures our clients are always supported through expert technical assistance, rapid response times and reduced downtime.

Aftersales Support

AFTERSALES SUPPORT

CT have a dedicated and comprehensive aftersales service team that ensures your projects are serviced through the Defect Liability Period. We manage manufacturer warranty repairs and keep your project operational and maintained to the highest standard.

AV Venue Services

VENUE SERVICES

We understand that every venue and event is unique, which is why we work with you to provide unforgettable, creative event experiences. CT’s full-service venue/facility management solutions are tailored to your site; from on-site technical management and qualified engineers to event support, CT will provide an in-house extension to our client’s operational teams.